ABOUT US

official-newzealand-eta.org belongs to Kaila Tours private company, which has been offering travel services to its customers. We offer online portals, image management, document storage, file format conversion and other clerical activities on behalf of, and as per customer’s instructions.

We assist paper based travel agents and tour operators with the online process, long term storage and archival, regulatory and compliance management for their country specific needs. Our services are also for the individual travellers should they choose to utilise via the public portal. Our staff will check for any errors and corrections and assist in obtaining Travel Authorizations.

Our services include, properly reviewing all of answers, translating information, assisting with filling out the application and checking the entire document for accuracy, completeness, spelling and grammar review. In addition, we may contact our clients via email or phone for additional information in order to process the request. Upon completing the application form provided on our websites, request for a travel authorization will be submitted after an expert review.

eVisa/eTA applications are subject to approval from Immigration New Zealand, New Zealand Government, but our expertise guarantees application 100% error free application and the risk is taken by us and not the customer. In many instances applications are processed and granted in less than 48 hours. However, if any details have been entered incorrectly or are incomplete, some applications may be delayed.

All the follow up of the application is managed by our experts, and approved eTA documents are sent by email with detailed information and tips on how to use the eTa in order to successfully enter the destination country.

We are a private website and are not affiliated with the New Zealand Government. Our services have a fee for our professional travel support. Applicants may process their application directly through the New Zealand Government website for a lesser fees.

The NZeTA application process

We are committed to our client's experience and therefore have created a user-friendly platform, which allows any user to quickly and successfully complete their online application.

Choosing to process an application through our website means having the approved eTA linked to the passport used and having all personal information double-checked before submission on the New Zealand Government portal. Once completed, the request will be reviewed and then submitted. Applicants usually receive their visas within 48h. However, some may take longer to process, up to 96 hours.

Costs

We are completely upfront about our visa fee and there are no hidden extras.

Our agency charges USD 61 on top of New Zealand Government fees. If there is a mistake in filling up the form, we offer a 100% money back guarantee for customers, or rectify the mistake at our cost.

Refund policy

We do not offer any refund after your application has been submitted to us because we would have submitted and paid New Zealand Government. We may consider a refund if your application has not been progressed by our staff.

The system security and privacy

We only use up-to-date, reliable technology to ensure our client’s privacy and safety throughout the entirety of the application process, including payment. We use hardened encryption algorithms and defence in depth in our data centre which are over and above regulatory requirements.

Our data in encrypted on the transport layer and also in the file system and at database level. Only a couple of our long time staff has access to the data. We do not share the data with any external organisation and destroy and purge the data in line with our regulatory archival policies. We follow best practice standard in security and privacy and our solution is security tested by independent third parties.

Customer Service

Our team of travel experts is available around the clock. In the case of doubts or questions contact us via email. We also provide value added services of travel, hotel, lodge booking.

Our Services

Services Government Website Our Website
24 / 365 Online Application. Yes Yes
No time limit. No Yes
Application revision and correction by visa experts before submission. No Yes
Simplified application process. Yes Yes
Correction of missing or incorrect information. No Yes
Privacy protection and safe form. Yes Yes
Verification and validation of additional required information. No Yes
Support and Assistance 24/7 by E-mail. No Yes
Email Recovery of your eVisa in case of loss. Yes Yes
PayPal No Yes
130 currencies and China Union Pay card No Yes